The Medical City Children’s Hospital Family Advisory Board keeps the hospital focused on families’ needs. Volunteer parents who have had children treated at the hospital provide their feedback and perspective on many decisions that are made on behalf of Medical City Children’s Hospital.
Formed in 2006, the Family Advisory Board was born out of a commitment to maintain a family-centered focus throughout the pediatric units. John O’Neill, CEO of Medical City Children’s Hospital, says that the Family Advisory Board has shaped the way hospital executives go about addressing the needs of pediatric patients and their families. “We know that the needs of our families are ever-changing, so when we’re making decisions related to those needs, we seek input directly from those who know what it’s like to be here,” he says.
At their monthly meetings, members of the Family Advisory Board share their thoughts on topics that range from the hospital’s visitation policy to uniform standards for the clinical staff to billing practices. Most recently, the team has collaborated on ideas for the new Medical City Children’s Hospital Tower.
“The Family Advisory Board has provided priceless input into the design of our new tower,” says Kim Johnson, Child Life Services coordinator and Family Advisory Board organizer. “Their perspective as parents is helping us create an environment that will meet our families’ needs in ways that may not automatically come to our minds.”
Employees who interact with the Family Advisory Board credit the chemistry among its members as the key to success. “I am impressed with their passion for helping improve the way we deliver health care, not only to their children, but to every child and family member who will walk through our doors in the future,” says Juan Luna, guest services coordinator and Family Advisory Board co-chairman.
To learn more about the Family Advisory Board and meet some of its members, we invite you to watch the following video: